F.A.Q

Where are you located?


We are located in Stockport, UK. However, at the moment we are an online shop for the time being.


Where do you ship to?


• For now, we are only shipping to UK addresses. We do plan on branching out in the future, so stay tuned!


How long does shipping take?


• As there are only 2 of us, everything is hand packaged and posted, so this shipping can take between 3-5 days. 


Due to COVID-19, shipping can take up to 7 days. We apologise in advance for any inconvenience caused!


If some of our stock is unavailable, we will notify you and let you know how long it will take for your order to arrive.


Is your packaging recyclable?


• Absolutely! We use paper padded envelopes, to protect not only your orders but also the environment. 100% recyclable and no bubble wrap needed!


What is your returns policy?


We only accept returns and issue refunds if the wrong item was sent out or if the item arrived damaged or is faulty. We will need to see an email confirmation of your order, so please hold onto that!


If you would like to discuss a return, please email us at vespertine.shop@gmail.com.


When will my payment be taken?


• Your payment will be taken from your account as soon as we receive your order.


Are the gemstones you use in your jewellery legitimate?


• Yes. All of the gemstones that we use in our Jewellery are 100% real semi-precious stones and are reliably sourced.


If we decide to use any faux materials, this will be stated in the product name or product description.


Is the Suede cord on your pendants real suede?


Nope! We only use Faux Suede, so all of our products are Vegan friendly and Cruelty-free.